Summary
Certified IT Systems Administrator with 10+ years of experience in troubleshooting, supporting, and implementing a wide variety of SMB & Enterprise technologies. An innovative thinker with a wide breadth of knowledge in current and emerging key technologies.
Professional Experience
- Communicate direction/resolution at an appropriate technical and business level for stakeholders and internal resources.
- Plan, develop, supervise, and implement IT projects utilizing project management tools and techniques
- Configure, manage, and support internal IT and SaaS systems.
- Provide guidance and planning for strategic IT business initatives.
- Develop and approve IT policies, procedures, and documentation.
- Partner with functional stakeholders to identify system/team/business requirements for new systems.
- Work with greater DKC IT colleagues to foster collaboration in support of DCR IT needs.
- Manage IT Teammates, ensuring security and availability, implementing policies and procedures, collaborating with other managers, identifying technology solutions, managing vendor relationships, and budgeting
- Configure, manage, and support internal IT and SaaS systems.
- Provide guidance and planning for strategic IT business initatives.
- Develop and approve IT policies, procedures, and documentation.
- Partner with functional stakeholders to identify system/team/business requirements for new systems.
- Work with greater DKC IT colleagues to foster collaboration in support of DCR IT needs.
- Research, planning and scoping of IT systems to support business eficiencies through the use of technology
- Review scopes of work to create and execute project plans.
- Provision, implement, and troubleshoot VMware ESXi hypervisors including HA and DRS enabled clusters.
- Configure and deploy iSCSI + SAS based Dell EMC SANs.
- Perform lifecycle upgrades for Windows based guest OS virtual machines including domain controller, file server, print server, application server, and remote desktop services.
- Plan and execute Microsoft 365 migrations.
- Program and implement networking equipment including switches, firewalls, wireless access points, and point-to-point wireless bridges.
- Create and deploy virtual servers and virtual networking in Azure and Lumen (CTL) cloud environments.
- Serve as senior level escalation point for internal and external IT team members.
- Create thorough and accurate documentation including SOP and procedural documents.
- Perform strength, risk, and gap analysis evaluations of prospective clients.
- Execute Office 365 migrations, application, and server OS upgrades as a member of the project team
- Perform wireless assessments and provide recommendations for client sites.
- Serve as tier three support for escalated tickets and members of the technical team.
- Remotely diagnose, troubleshoot, and repair hardware and software issues.
- Install and configure networked backup appliances.
- Configure & deploy Sonicwall and Fortigate firewalls.
- Manage Cisco network and phone services to ensure security and proper functionality.
- Design and support library web server and applications.
- Work with third party vendors to resolve issues with library software and hardware.
- Implement and improve VMware vCenter clustered virtualization infrastructure.
- Collaborate with library departments to identify needs and apply creative solutions.
- Provision and deploy library technology for use by staff and guests.
- Developed custom tablet refresh procedure to allow for quicker turnaround times.
- Create and update department documentation and procedures.
- Provide broad range of IT services to over 200 employees.
- Configure Cisco routers, switches, and IP phones.
- Work with third-party vendors to ensure all IT related needs are met.
- Support/Diagnose issues with local and virtual desktops.
- Deploy group policies to implement new software or setting changes.
- Deploy printers via print server and group policy.
- Use of VWware vSphere/View to support user desktops.
- Deploy/configure AeroHive wireless access points.
- Adapt new technology and provide training to colleagues.
- Provided need-based IT services to local businesses and individuals.
- Provisioned desktops/laptops to boot Windows, Linux, OSX.
- Diagnose and remove virus, malware, trojans, and spyware.
- Repair broken mobile phone screens.
- Setup & secure residential wireless home networks.